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    Love Before Law

    In my absence, a colleague decided to offer some advice to my staff related to some personal life choices. When I returned, the staff expressed to me how this advice was not appreciated. “Yes, she meant well, but . . . how dare she!” was exclaimed. Once I asked what exactly was said, I responded,…

  • Talk Is Cheap

    “State-of-the-art!” . . . “Extraordinary!” . . . “Greatest ever!” These are only a few of the claims I heard as I sat in the waiting area of a doctor’s office. Infomercial after infomercial made one promise after another regarding these “new and improved” products, procedures, and practices that would absolutely, instantaneously, and permanently change…

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    That Tone

    I work in a retail setting. Translation: I serve the public and on any given day any given person with any given personality, attitude, hang-up, mood, or body odor is more than welcomed to grace me with their presence. For the most part, my clientele is nothing short of lovely. There are, of course, exceptions….