One day I received a call at the pharmacy from a customer asking me to fill her “liver medicine.” “Liver medicine?” I asked. “Yes, those pills I take for my liver,” she explained. Given that I knew she was not taking any “liver pills,” I decided to look through her profile, recite the names of each medication listed, and try to figure out which one she was mistaking to be “for her liver.”   My hope was that she will hear the name and say, “yeah, that one.” “Ok, ma’am, I see Simvastatin, for Continue Reading